Tier 2 Helpdesk Technician Job at IQ Clarity, Dallas, TX

Vm9ERnIzNklGZFMyeFlmMlFVaVdoODJFdlE9PQ==
  • IQ Clarity
  • Dallas, TX

Job Description

We’re looking for a well-rounded Tier 2+ Helpdesk Technician who thrives in a customer-facing role and enjoys solving real-world IT challenges. This role offers the flexibility of working from home, with occasional travel to client sites around the DFW area.

What You’ll Do:

  • Troubleshoot and resolve escalated support tickets, including VPN, VoIP, and networking issues
  • Provide hands-on support with Active Directory, Exchange, Office 365, and RMM tools
  • Configure and manage switching, routing, and firewall systems (Sonicwall and Fortinet preferred)
  • Support and maintain client VoIP systems
  • Use automation where possible to streamline recurring tasks
  • Communicate clearly with end-users and clients, delivering solutions with professionalism and empathy

What We’re Looking For:

  • 3–4 years of helpdesk or technical support experience
  • Strong understanding of networking fundamentals (switching, routing) and VPN configuration
  • Hands-on experience with firewalls (Sonicwall and Fortinet preferred)
  • Solid skills in Office 365, Active Directory, Exchange, and VoIP
  • Track record of handling tickets efficiently and independently
  • Familiarity with RMM platforms and automation for routine support tasks
  • Strong problem-solving and communication skills

Nice to Have:

  • CompTIA or other relevant certifications
  • Prior experience supporting SMB environments

Job Tags

Work from home,

Similar Jobs

Hyatt

Night Auditor Job at Hyatt

 ...balancethis is your moment! Were on the lookout for a Night Auditor who brings energy, precision, and a great attitude to the overnight shift. Youll be the behind-the-scenes hero, ensuring everything adds up and resets perfectly for a new day of exceptional guest... 

Collin College

Professor speech Job at Collin College

 ...available to teach classes on Friday evenings, Saturday mornings or...  ...locations and may include eveningand weekend programs. Collin College is...  ...on-line instruction at this time. May include Dual Credit...  ...*** Employment Type: Part time Compensation: Per... 

Healthcare Services

MDS Coordinator - LVN Job at Healthcare Services

 ...years of experience within the job, years of experience within the required industry, education, etc. We are looking for full-time LVN MDS Coordinator. The main duty of this position is to perform assessments of new patients and transmit MDS report forms for billing... 

Germain of North Hills

Part-Time Evening Lot Technician/Porter Job at Germain of North Hills

Germain of North Hills - Part-Time Evening Lot Technician/Porter - Wexford, PA * Monday, Tuesday, Thursday 4pm-8pm and Saturday 8:30am...  ...Qualifications:* Able to work flexible schedules and some weekends* High school diploma or equivalent* Professional... 

Testcode

Remote 3D Artist & Animator Job at Testcode

 ..., and immersive worldbuilding and were looking for a skilled 3D Artist & Animator to help bring our world to life. This isn...  ...curiosity and wonderthink stylized, strange, and full of mood. Animate with Purpose: Create smooth, expressive animations that enhance...