Job Description
Team Lead Seasonal Position City of Providence Parks Department – City Center Rink City Center Rink is in the heart of downtown Providence between Biltmore and Burnside Park. It is one of the 120 city parks in Providence, including 12 downtown parks. During the spring, summer and fall season, The Providence Rink serves over 5,000 roller skating patrons, 1000 sports league participants and many more visitors to the park. It is the premier destination for visitors to explore our downtown parks and a staple in the community for outdoor activities.
The City Center Rink is looking for a team lead position. The staff member will work under the supervision of assistant managers and will report to the Director of Athletic and Event Facilities.
Team lead positions will be adequately trained in both Ticket Seller and Skate Host Position and will fill either role as needed. They will also help to further training and customer service of hosts and ticket sellers in a supporting role. They will lead the team in positive and engaging customer service interacts and will work to develop the community and customer base for the City Center Rink.
Opportunities at the City Center are fun, fast paced and challenging. Team Leaders should be able to work in a high-volume customer service setting, have strong leadership skills, and be able to facilitate effective communication between staff and management.
Responsibilities include, but are not limited to: - Front line staff for roller skating, group sales events, SFAC sports programming and independently produced events including front ticket office management, supervising seasonal staff (ticket sellers, hosts, hosts)
- Work closely with assistant managers for group sales, party management, reporting, inventory and sales management.
- Assist with opening and closing the facility
- Assisting with Facility Management
- Assist with event management and supervising full ice and facility rentals. These events are typically Saturday and Sunday mornings.
- Food and beverage coordination
- Assisting with training staff and excelling at customer service
- Meeting high levels of customer service
- Communicating clearly and positively with all customers and staff
- Communicating to patrons about skating rink rules
- Communicating with Staff and Management regarding issues including scheduling, conduct, inter-staff conflict, maintenance issues (skates), facility issues, time-off requests, and/or availability conflicts
- Visually watching skating rink for safety or challenges
Additional responsibilities include but are not limited to: - Training on Lilypad POS (Point of Sale), ticket selling, customer service, answering phones, and customer communication
- Planning and managing events: setup and breakdown, safety, mapping activities, communicating with guests, coordinating staff
- Assisting with generating social media content and sending content to marketing manager
- Evening and weekend hours may be included
- Meeting high levels of customer service
- Complete incident reports when needed
- Supervise Skate Hosts, Ticket Sellers, and Rental Room
- Communicate clearly and positively with all staff
- Replenish and restock merchandise and party supplies as needed
- Balance the cash drawer
- Ensure all frontline staff are completing their tasks daily during winter season
- Update all point of sale records
- Supervising set ups, events, and breakdowns
- Supervising cleaning staff
- Working with event organizers
- Working with Fire Marshall, Police, Security, and Medics to ensure safety of patrons
- Assisting with property walkthroughs when necessary
- Other duties may be assigned
Requirements: - Primarily work night shifts (2 nd Shift). Weekend availability required.
- Experience with customer service in a public setting
- Completed bachelor’s degree preferred. Studies in sport management, sport entertainment, recreation management, business, business management, event management, entrepreneurship, event planning, GIS, facility maintenance, turf maintenance or other related fields
- Must be comfortable working outside. Ability to work on projects independently with guidance and direction from City Center Manager
- Some remote work may be included
- Experience working with a POS system, handling cash and cash drawers and opening and closing a facility. Food & beverage, retail or customer service experience preferred.
- Experience supervising staff
- Weekend or evening availability as well as regular business hours
- First Aid, CPR, AED Certification preferred. Basic first aid will be required to acquire within the first 3 months.
- Evening and weekend hours and holidays will be included - must be available for 2 holidays at minimum
- Experience with customer service, retail, food & beverage or other applicable experience
Job Type: Part-time Pay: $18.50 per hour Shift: Education: Work Location: In person
Job Tags
Hourly pay, Part time, Summer work, Seasonal work, Remote work, Shift work, Night shift, Weekend work, Sunday, Day shift, Saturday, Afternoon shift,