Our Mission
At Zetta, we strive to unlock human potential by embracing diverse perspectives and fostering a culture of continuous learning. We value innovation, collaboration, and adaptability in navigating the ever-evolving technology landscape.
About the Company
Zetta Global LLC combines decades of expertise in delivering successful technology solutions across multiple industries. We serve as a trusted technology partner, equipping businesses with the tools, expertise, and support needed to thrive in the digital era. Our services range from custom software development to large-scale enterprise solutions. At Zetta, we go beyond technical excellence—we work alongside our clients to empower them in the digital age.
Overview
We are seeking a Product Specialist based in the USA ( preferably near Houston, Texas ). This role is ideal for a Junior+ to Mid+ level professional with fluent English and experience in product-related roles . The Product Specialist will be client-facing, responsible for working closely with customers, sales, and marketing teams to ensure effective product adoption, support, and optimization. Additionally, this role will incorporate responsibilities typically associated with Product Owners and Business Analysts , including requirement gathering, backlog management, stakeholder communication, and Agile process facilitation. The ideal candidate will have strong knowledge of Agile methodologies and will be responsible for managing Agile ceremonies and supporting development teams in delivering high-quality products.
Responsibilities
Serve as a key client liaison, ensuring product adoption and alignment with customer needs.
Work closely with sales, marketing, and customer success teams to improve product usability and market positioning.
Provide training, documentation, and support to internal teams and customers.
Collect and analyze customer feedback, translating it into actionable recommendations for the product team.
Support go-to-market strategies, ensuring smooth product launches and feature rollouts.
Work as a Product Owner with Developers, understanding product capabilities and communicating value to stakeholders.
Gather, analyze, and document business requirements, ensuring alignment with company goals.
Manage and refine the product backlog, ensuring user stories are clearly written and prioritized based on business needs.
Translate business requirements into actionable user stories and acceptance criteria for the development team.
Conduct market research and competitor analysis to help define product enhancements.
Work with UI/UX teams to refine designs based on user needs and product functionality.
Facilitate collaboration among cross-functional teams, including developers, designers, and QA analysts, to ensure cohesive and efficient project execution.
Validate completed user stories against acceptance criteria to ensure quality and functionality.
Monitor product performance and user adoption metrics, suggesting improvements to enhance usability and engagement.
Write clear documentation for product features, workflows, and business processes.
Manage Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
Ensure that Agile best practices are followed and facilitate continuous improvement within development teams.
Coach and support teams in Agile methodologies, ensuring adherence to Scrum principles.
Monitor and manage Jira boards, ensuring accurate tracking of sprint progress, backlog refinement, and issue resolution.
Identify and resolve impediments affecting team progress, escalating when necessary.
Work with Scrum Masters and Agile Coaches to optimize team performance and delivery processes.
Foster a collaborative and Agile mindset within the organization, promoting Agile adoption across teams.
Ensure JIRA and Confluence documentation is well-maintained, structured, and accessible for all stakeholders.
1-3 years of experience in a product-related role (Product Specialist, Product Analyst, Product Owner, or Business Analyst).
Fluent English with excellent verbal and written communication skills.
Experience in client-facing roles with strong stakeholder management abilities.
Strong knowledge of Agile methodologies (Scrum, Kanban, ScrumBan, or similar).
Experience in managing Agile ceremonies such as stand-ups, sprint planning, backlog grooming, reviews, and retrospectives.
Strong knowledge of JIRA & Confluence for backlog management, documentation, and reporting.
Ability to gather, document, and analyze business requirements and translate them into actionable tasks.
Experience in managing product backlogs and writing user stories.
Strong documentation skills, ensuring clarity in product features and workflows.
Experience working with UI/UX teams to improve product usability and adoption.
Ability to monitor Jira boards, track team performance, and identify bottlenecks.
Strong problem-solving skills with a proactive approach to resolving impediments.
Experience in the transportation industry is a plus but not mandatory.
Hybrid or remote work flexibility.
Career growth opportunities.
Medical insurance coverage.
Learning and development support (course/certification reimbursement).
A dynamic and collaborative work environment with opportunities for innovation.
Equal Opportunity Employer
Zetta is an equal-opportunity employer. We welcome applications from individuals of all backgrounds, regardless of race, gender, disability, or veteran status. If you require accommodation during the hiring process, please let us know.
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