Job Description

WHO WE ARE

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc. 's list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

POSITION OVERVIEW

LoadUp is seeking a strategic and hands-on Platform Operations Manager to lead and scale our national job fulfillment network. In this pivotal role, you’ll be the operational engine behind the scenes—ensuring every job is matched with the right third-party service provider (“Loader”), markets are staffed with quality providers, and Loaders empowered to deliver exceptional service. If you’ve thrived in fast-paced environments like gig marketplaces or tech-enabled field operations, you’ll feel right at home.

Key Responsibilities:

• Oversee daily job fulfillment by optimizing provider dispatch, job coverage, and service-level performance across multiple U.S. markets.
• Proactively recruit, vet, and onboard high-quality Loaders in core and emerging markets to maintain healthy coverage and supply-demand balance.
• Boost Loader engagement, drive job acceptance rates, and resolve operational escalations with speed and empathy.
• Hire, coach, and develop a high-performing operations team. Set clear goals, track KPIs, and foster a culture of accountability, ownership, and adaptability.
• Drive continuous improvements in operational KPIs, including job fill rate, on-time performance, and response times.
• Negotiate job rates and set clear performance expectations with Loaders, ensuring alignment on service standards and growth-oriented goals.
• Collaborate cross-functionally with Product, Customer Experience, and Sales teams to identify friction points, enhance platform scalability, and elevate customer experience.
• Leverage data to make informed decisions, anticipate market needs, and streamline workflows for better Loader and customer outcomes.

Qualifications:

• 3 – 6 years of experience in platform operations, marketplace fulfillment, or gig economy environments.
• Experience managing or supporting a distributed 1099 or field-based workforce.
• Strong operations acumen—you're as comfortable thinking in systems as you are handling a fire drill.
• Experienced people leader in a fast-paced environment with a focus on performance management, development, and team motivation.
• Excellent communication and negotiation skills.
• Action-oriented problem solver with a continuous improvement mindset.
• Comfortable working with modern generation dispatch systems, workforce management tools, CRM platforms, and communication software.

PERKS

• Competitive Salary with Bonus Opportunity
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with a 5% Company Match
• Paid Time Off Policy
• Employee Stipend Program
• Employee Referral Program
• Employee Recognition Program

LoadUp is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

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