Job Description

Description:

What are the top 5-10 responsibilities for this position? Making at minimum 60-80 calls a day, to include scheduling 10 appointments a day.
What software skills are needed? Microsoft, Excel
What are the hours? 8-5 M-F MST
Will you be interviewing (f) Face to Face
Are their additional health screenings required besides a drug and background check? (TB blood test, MMR, Varicella, Hep B titers, respirator medical clearance) YES

Job Summary
The Associate Patient Care Coordinator (PCC) is responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

Essential Job Functions
1. Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures.
2. Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact.
3. Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility.
4. Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows.
5. Enter dispositions for 100% of calls made to patients in WellMed system.
6. Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.
7. Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.
8. Required to follow approved PCC call script for 100% of outreach calls to patients.
9. PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments.
10. PCC will direct and follow-up on all patient’s messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours.
11. Required to meet established daily productivity goals.
12. Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public.
13. Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills
??High school graduate or GED required.
??Strong communication and customer service skills both in person and via phone.
??Working knowledge of general office procedures.
??Basic knowledge of Microsoft applications.

Preferred Education, Experience & Skills
??One to two years of related work experience including data entry preferred.
??ICD 10 and CPT coding experience preferred.
??Prior experience with EMR computer applications preferred.
??Working knowledge of medical terminology preferred.

 

Job Tags

Work experience placement,

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