Job Description

QualDerm Partners proudly stands as the largest multi-state female-founded and owned dermatology network in the U.S., boasting over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin, delivering comprehensive care that empowers patients to achieve a confident, healthier, and more beautiful self!

Our mission is to enhance awareness in communities and among healthcare professionals regarding the critical importance of skin health, which includes skin cancer prevention and encouraging healthy skin through regular dermatologic care and education.

At QualDerm, we are dedicated to providing cutting-edge, proactive, and holistic dermatologic care, making high-quality skin care more accessible, while simultaneously fostering a rewarding work environment for our employees and healthcare providers. We offer not only competitive compensation and benefits but also create a unique and fulfilling company culture.

Position Overview:

The Medical Receptionist (GSB) plays a crucial role in our front office team, serving as the initial point of contact for our patients. This position requires exceptional organizational skills, a friendly demeanor, and a commitment to delivering high-quality customer service in a clinical environment.

Key Responsibilities:

• Greet patients and visitors warmly, providing a welcoming presence in the office.
• Oversee patient check-in and check-out processes, ensuring accuracy and efficiency.
• Document patient arrivals and manage their information using the Practice Management System (EMR).
• Verify patient identity by confirming date of birth and name, creating new patient accounts when necessary.
• Prepare and organize necessary paperwork in advance of patient appointments.
• Contact patients who missed appointments to arrange rescheduling, and record these interactions in the system.
• Maximize patient satisfaction by effectively coordinating appointments and responding to inquiries.
• Assist patients in distress promptly and competently, utilizing good judgment.
• Maintain current and accurate patient information, and verify insurance details.
• Ensure the reception area is maintained in a clean and organized manner.
• Collect copays and outstanding balances during patient check-in and check-out.
• Adhere to privacy and confidentiality protocols regarding patient information.
• Contribute positively to team goals and overall operational success.
• Demonstrate a commitment to excellent customer service in all interactions.
• Communicate professionally with patients, visitors, providers, and team members.
• Perform additional tasks as directed by the Practice Manager or Area Practice Manager.

Requirements

• High School Diploma is required; an Associates Degree is preferred.
• Previous experience in a medical or healthcare environment is preferred (1 year).
• Strong communication abilities and customer service focus.
• Proficient organizational skills and capability to multitask.
• Able to work efficiently in a fast-paced clinical setting.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

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