Job Description

The Room Attendant plays an important role in our home away from home and creates a positive experience for our guests by maintaining a clean, comfortable, and inviting environment. This position is responsible for maintaining the cleanliness of guest rooms as assigned. Consistently ensures all areas of the hotel are cleaned to specified standards to achieve high levels of guest satisfaction. General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.  We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Our Values embody:  • Integrity: We are honest, genuine, and transparent in our interactions. • Concern For Others: We care for each other and our guests. • Collaboration: We value diversity and the “come as you are” spirit and personality. • Accountability: We make mistakes, learn from them, and strive for continuous improvement. • Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire, you must complete the I-9 form within the first 3 days of employment. Responsibilities: Essential Functions of the Job: • Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team) • Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs • Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating) • Ability to understand and follow instructions as directed by supervisor/manager • Working safely is a condition of employment. All employees must follow the safety policies • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources) Expectations of all Employees: • Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values • Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs • Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. • Comply with guest privacy standards • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty, and False Statements regarding an injury will result in disciplinary action up to and including termination) • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager • Arrive to work on time (follow call-out policy), and in appropriate work attire (uniform, footwear), neat in appearance • Complete work in a timely manner and meet productivity standards/expectations • Keep work area clean, neat, and well organized • Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties) • Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)  • Perform additional duties as assigned Job Duties: • Complete tasks according to required standards within set time limits (i.e., minutes per occupied room) • The stock cart is sufficiently based on room assignments • Utilize reports from the Executive Housekeeper to avoid disturbing guests and maximize efficiency • Wear protective gear such as gloves, goggles, kneepads, etc., to work safely and prevent injury • Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination.) • Remove trash and replace liners where necessary • Make beds neatly with fresh sheets and pillowcases, clean mirrors, windows, and frames, dust all furniture, fixtures, and frames; ensure furnishings and fixtures are cleaned and placed properly (perform deep cleaning tasks when necessary) • Clean entire bathroom, including floors, tubs, toilets, sinks, and surfaces by kneeling, bending, and squatting • Read and follow safety labels on chemical bottles (Do Not Mix); understands the uses of all cleaning equipment; refer to SDS sheets before use • Clean carpeting with a vacuum and hose attachments for corners and edges • Turn in all articles found in the room to the Executive Housekeeper; ensure items are properly dated, bagged, and tagged • Ensure all guest supplies are replenished daily, consistent with brand standards • Verify items in the guestroom are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, A/C, heat • Communicate problems needing repair to maintenance in a timely manner • Report to Supervisor any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc. (Do not attempt to dispose of dangerous substances without supervision) • Promote security by keeping doors locked; restrict access to guestrooms and keep keys on person at all times; keep carts in front of doorways while inside the guestroom • Report damage, abuse, or smoking in non-smoking rooms to the Supervisor • Check the climate control for working conditions and leave it at an appropriate temperature before leaving the room Qualifications: Experience: • Three (3) months of prior housekeeping/cleaning experience required; customer service experience preferred Performance Measurement: • Ongoing feedback from supervisor, attendance, productivity, feedback from staff, guest comments, and scores Physical Demands: • Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions About Company: The Wave is a Boutique Hotel On The Shores of Lake Erie. The Wave at Marblehead is a transformed modern boutique hotel experience that brings a sense of relaxed luxury to this lakeside paradise. The Wave offers expanded family-friendly amenities, beautiful lake views, and inspired on-site dining. Guests will enjoy a refreshing outdoor pool and games, a fitness studio, pickleball, and a variety of on-site amenities designed for all ages.

Job Tags

Immediate start, Flexible hours, Shift work, Night shift,

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