Job Description

HL Community Lending Officer Loan Operations Los Angeles, California Irvine, California San Diego, California Los Angeles, California **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. **About the Role:** Originates residential mortgage loans through solicitation and developing relationships with non-profit housing organizations, real estate professionals, builders, and other business referral sources. Works in partnership with Umpqua community lending group to have significant market share in ethnic, minority, and first-time homebuyers in low- and moderate-income communities. Employs a full range of programs and services to capitalize on current and future market opportunities in those specific markets. Maintains a quality network of business relationships that serve as recurring sources of referrals for new mortgage lending opportunities and growth for the bank that are primarily self-generated, but also in partnership with community lending managers. + Responsible for the outside sales and origination of self-generated residential mortgages. Customarily and regularly involved in activities related to origination/selling loans away from the office. + Develops and executes business development and marketing plan collaboratively with community lending managers based on monthly and quarterly production standards and community lending strategic focus. Works to constantly improve performance and exceed minimum monthly standards as set forth in the compensation schedule. + Support community lending group and regional home lending management in the design of tactical marketing plans to maximize penetration in ethnic, minority, first-time homebuyer, and low-to-moderate income communities. Focus work on increasing market share in these areas including assessing the need for additional community home lending officers generating loans to community lending targe market(s). + Conducts interviews with prospective borrowers to analyze financial and credit data, determine customer financing objectives, advise customer on product/pricingpoliciesand guidelines, and gathers all additional required information in order to complete an error free disclosure to the customer. Analyzes the various mortgage products available to the customer based on the information provided. + Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures, and regulatory requirements, demonstrating a commitment to professional ethics and complying with all Federal and State compliance policies. + Working knowledge of local, regional, and state down payment assistance program in addition to non-profit partner products that are an accompaniment to Umpqua products for target markets or option for same markets. + Have or obtain certification to teach Commission classes, offer down payment assistance, House Key, Home Advantage and Bond program. + Obtains all required documentation as required (i.e.,appraisals, title reports, financial information, pulling credit), by taking complete applications, analyzing information and is accurate with supporting documentation to allow for seamless disclosure and approval of loan files. + Maintains overall responsibility for the loan file and documentation through processing, underwriting, closing,funding,and post-closing by following the transaction through to its conclusion. + Conveys to customers and to other associates the advantages of the company and various financial product the company offers through other areas of the bank. + Completes annual training requirements including all BVS courses before due dates and participate in any system or system related training throughout the year. Follows all bank policies and procedures, compliance regulations, and completes all required annual or job specific training. + Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. + Maintain a working knowledge of banks' written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job function. + May be asked to coach, mentor, or train others and teach coursework as subject matter expert. + Actively learns, demonstrated, and fosters the Umpqua corporate culture in all actions and words. + Takes personal initiative and is a positive example for others to emulate. + May perform other duties as assigned. **About** **You:** + Previous mortgage self-generated origination/sales and structuring experience a plus. + Previous sales and and/or lead generating experience required. + Demonstrated knowledge of the home lending industry including processing, underwriting,closing,and/or funding. + Proven ability to work with and in community with key stakeholders and partners. + Demonstrated knowledge of CRA/Fair Lending programs and practices with a particular focus around implementing down payment assistance, mortgage credit certificates (MCC), bond, and other programs designed to assist first-timehomebuyers, historically disadvantaged communities, and low-to-moderate income borrowers. + Familiarity and demonstrated production results using Fannie Mae, Freddie Mac, and Ginnie Mae products and services. + Excellent analytical and problem-solving skills. + Experience collecting and analyzing borrower income and negotiating skills. + Demonstrated ability to develop new and sustainable referral sources and generate leads. + Excellent written and verbal communication skills. + Bilingual a plus. + Ability to organize and prioritize, manage, and perform multiple tasks. + Detail-oriented and able to meet strict deadlines. + Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships. + Proficiency with personal computers and related software packages such as Word and Excel. + Must be a registered as an MLO as per the S.A.F.E. Act requirements. + This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements. + This position is authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and thus subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements. + Frequent travel required. **Job Location(s):** Ability to work fully onsite at posted location(s). Los Angeles, California San Diego, California Irvine, California Crenshaw, California **Our** **Benefits:** We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $25.00 to $35.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, andgeographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to** **Diversity** **:** Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: [email protected] . **To Staffing and Recruiting Agencies:** Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

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