Job Description

Position: Patient Care Coordinator ( Dental Business Assistant / Receptionist) -
Employment Type: Full-time
Location: Mount Pleasant, WI

At Mynt Denta l  , we provide dental services using state-of-the-art technology and are dedicated to delivering exceptional, lifetime care to our patients. Our goal is to build a team that thrives in a collaborative, growth-focused environment. We are looking for a motivated and experienced Business Assistant to join our front desk team, where you will play an essential role in providing outstanding service to our patients.

Role Overview:  As a Patient Care Coordinator, you will be the first face our patients see, making your role crucial in setting the tone for their dental experience. You’ll ensure that our patients feel welcomed and comfortable while assisting with essential administrative duties. Our office is patient-centered, and we prioritize learning, teamwork, and excellent care.

Requirements:

• Experience: Minimum of 6 months of experience in a dental office in a similar position.
• Language:   Fluency in Spanish is REQUIRED
• Availability: Must be available to work during the week and some Saturdays. Shifts generally start around 8:20am. We close at 6pm during the week and on Saturdays we close at 4pm.
• Preferred: Familiarity with Dentrix Ascend and some knowledge of clinical dental procedures is a plus.

Compensation & Benefits:

• Competitive Pay:  Earn bonuses based on performance.
• Pay: From $24.00 per hour
• Health Benefits: Health insurance, 401(k) plan, and employee dental program.
• Paid Time Off: Sick pay or PTO available.
• Opportunities for Growth: Be part of a fast-growing and highly respected dental practice.

Why Join Us?

• Growth-Focused Environment:  Be part of a team that values learning and professional development.
• Supportive Culture: We foster an environment of teamwork, where your role is essential to the patient’s journey.
• Competitive Benefits: Including health insurance, 401(k) with match, employee dental programs, paid time off, and performance-based bonuses.

Key Responsibilities:

• Patient Interaction: Greet and welcome patients warmly as they arrive for their appointments, ensuring they feel comfortable from the start.
• Administrative Duties:
• Schedule patient appointments, create and present treatment plans, and ensure accurate and timely check-in/check-out processes.
• Process patient payments, create insurance claims, and send pre-authorizations.
• Maintain detailed patient records in compliance with HIPAA guidelines, using Dentrix Ascend software.
• Patient Education: Provide information to patients about their treatments, insurance, and payment options.
• Insurance and Billing: Assist with insurance breakdowns, process claims, and ensure correct account ledger management.
• Phone and Communication: Answer phone calls, respond to patient inquiries, and ensure clear communication between patients and the clinical team.
• Collaborate with Clinical Team: Work closely with dental providers to ensure smooth office workflow, including cross-training in some clinical areas.

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