Job Description

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee) Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do. Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding. Responsibilities

• Greet customers promptly with a smile
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms and damage as described by the customer
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish a follow up time (under promise, over deliver)
• Monitor the progress of each vehicle throughout the day, and updating customers appropriately
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Values – integrity, team player, drive
• Characteristics – results oriented, competitive, optimistic
• Effective communication -- in person, over the phone, via email
• Ability to learn and follow service process
• Ability to learn and utilize service tools/software
• Organizational skills
• Time management skills

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K - eligible after one year
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending available

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